Once the order is placed and the payment is confirmed by the credit card company, we begin processing the tickets with our suppliers. Typically, tickets will be delivered within a few hours and up to 24 hours. Tickets will be sent to your email and WhatsApp. In some cases, where the event date is more than two weeks away, delivery times may be longer, depending on when registration and ticket sales open with the attraction provider. Rest assured, we will do everything possible to expedite the process and send the tickets as quickly as possible.

We recommend booking your tickets as early as possible. Some attractions are in high demand, especially during peak season, and tickets sell out quickly. Secure your spot at popular attractions today!

Some tickets can be canceled or changed, while others cannot. Please read the cancellation policy for the specific ticket before making your purchase. If you’ve already purchased and need to cancel, please open a service request, and we’ll do our best to assist you.

Some tickets allow you to reschedule the attraction date to a different day or time with 24 hours’ notice before the original date. Unfortunately, some tickets cannot be changed (or canceled) once the order is placed. Please ensure you read the cancellation policy for the specific ticket before making your purchase. If you’ve already purchased and need to reschedule, please contact our reservations center, and we’ll do our best to assist you.

Great news! 🙂 Please check the terms of your coupon; sometimes, it’s a one-time discount, a discount for a specific attraction, or a benefit for your first order. Enter the coupon code in your “shopping cart” after adding the desired tickets.

Age definitions vary between attractions, so please make sure to read the child policy on the attraction page before making your booking. For example, if it says “Child is considered from age 3 to 12,” this means a child who is 12 years and one day old is no longer considered a child, and you’ll need to purchase an adult ticket.

Yes, some attractions offer discounts or free tickets for people with disabilities and senior citizens (70+). You can see the list of attractions and more details here on our Dubai website. These special tickets should be purchased on the official website or at the ticket booths at the attraction.

Some attractions require a ticket purchase even for infants, but don’t worry—the cost for infants is 0 ₪. This is to ensure that a spot is reserved for you at the time and on the date you requested.